Digital-Only Guarantees & Refund Policies

Last updated : 18 May 2025

1. Acceptance Guarantee — 100 % Money-Back

Your International Driver’s Document (IDD) from Permit Global Digital is guaranteed to be accepted in every country listed in our IDD Country Check tool.

If a car-rental company or traffic authority in a listed country rejects your IDD, email support@permitglobal.digital during the IDD’s validity period and attach written proof of rejection (e.g., rental-desk email, citation). We will refund 100 % of your purchase within 7 business days.

2. Digital Delivery Guarantee — On-Time or Free

After your application is complete and approved:

Processing tier Delivery time Compensation if late

Standard within 24 h Full refund

Priority within 10 min Full refund

Exclusions – Guarantee void if your upload is illegible, expired, wrong orientation, or if required personal/licence details are incomplete or inaccurate.

3. Unlimited Free Re-Downloads

For the full validity of your IDD you can re-download the PDF from your dashboard anytime at zero cost.

4. Change-of-Mind Refund — 30 Days

•Cancel within 1 hour of purchase → full refund.

•After 1 hour and up to 30 days: a 15 % processing fee applies (priority surcharge is also non-refundable once the PDF has been emailed).

5. Non-Refundable Items

•Priority (express) processing fee once service has been rendered.

•Digital-only orders after the PDF has been emailed and no rejection proof is provided.

6. How to Request a Refund

1.Email support@permitglobal.digital with your order ID.

2.Attach any required evidence (e.g., refusal letter).

3.Approved refunds are returned to the original payment method within 7 business days.

By purchasing a Digital-Only IDD from Permit Global Digital, you acknowledge and agree to these terms.